MXToolbox SMTP Failures (false positives)

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MXToolbox SMTP Failures (false positives)

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MXToolBox is a third-party service that provides many basic SMTP server tests. The test results sometimes include misleading results for cPanel & WHM servers.

The SMTP email server test may return errors on the SMTP Banner Check, SMTP TLS, and SMTP Transaction Time checks.

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SMTP Banner Check
Reverse DNS does not match SMTP Banner

SMTP TLS
Warning - Does not support TLS.

SMTP Transaction Time
15.363 seconds - Not good! on Transaction Time
What do you need to do?

You need to login to WHM/cPanel and Greylisting / whitelist MxToolbox IP ranges to enable monitoring or lookups,
Within: Home /Email /Greylisting : Status = ON
and choose New Trusted Hosts tab.
you will need to add new ranges IP's to the allow list, and choose New Trusted Hosts tab, and add these IP's:

US-EAST-1A: 44.194.168.193/32
US-EAST-1B: 52.55.244.91/32
US-EAST-1C: 18.205.72.90/32
US-EAST-1D: 18.209.86.113/32

If MXToolBox is offline for scheduled maintenance and infrastructure migration, or their IP's changed,
Mailflow Monitoring – During the migration outbound pings will no longer be performed, nor returns be processed. Reporting may show anomalous failures or delays due to these gaps.

The good result will look like this:

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Test 		Result
-----------------------------------------------------------------------------------------------------------
Status Ok	SMTP Reverse DNS Mismatch 	OK - 104.37.168.247 resolves to srv8.jsalfianmarketing.com
Status Ok	SMTP Valid Hostname 		OK - Reverse DNS is a valid Hostname
Status Ok	SMTP Banner Check 		OK - Reverse DNS matches SMTP Banner
Status Ok	SMTP TLS 			OK - Supports TLS.
Status Ok	SMTP Connection Time 		0.347 seconds - Good on Connection time
Status Ok	SMTP Open Relay 		OK - Not an open relay.
Status Ok	SMTP Transaction Time 		1.389 seconds - Good on Transaction Time
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