Mail Delivery Issue

Your new/first topic forum.
Post Reply
sotam2022
Posts: 3
Joined: April 18th, 2022, 12:35 am

Mail Delivery Issue

Post by sotam2022 »

Hi,

Could you help us with our mail delivery issue? We are getting a bounce email with this error to some our gmail account holders.

"This message does not have authentication information or fails to 550-5.7.26 pass authentication checks."

We have added SPF, DKIM and DMARC in place in our domain futurebanners.info.

Any advice is highly appreciated.

Thank you!
State Of The Art Mailer
User avatar
admin
Site Admin
Posts: 13
Joined: March 7th, 2022, 1:09 am

Re: Mail Delivery Issue

Post by admin »

Are you (Rodney? Brad? Please let me know...) using cPanel (WHM)?
! need more info to detect...
regarding your mail delivery issue...

Please send me a picture/screenshot regarding of your Email Deliverability status.
(This row displays the status of each domain’s mail-related DNS records).
Note:
For the Email Deliverability interface to appear, your hosting provider must enable Email Deliverability in WHM’s Feature Manager interface
(WHM » Home » Packages » Feature Manager » Feature Lists).

Go to your:
Home » Email » Email Deliverability.
All status should be vaild (Validated!).

Then copy and paste in full details here about your:
(domain futurebanners.info)
  • DKIM Record
  • SPF Record
  • Reverse DNS (PTR) Record
  • DMARC Record
DMARC Record for futurebanners.info can be found within your DNS Zone Manager.
WHM » Home » DNS Functions » DNS Zone Manager
sotam2022
Posts: 3
Joined: April 18th, 2022, 12:35 am

Re: Mail Delivery Issue

Post by sotam2022 »

Hi Jerry,

Thank you for the reply.

This is Rodney, Brads admin. Yes, we are using WHM/Cpanel. I will get back to you once I get the needed info you need.

Best regards!
sotam2022
Posts: 3
Joined: April 18th, 2022, 12:35 am

Re: Mail Delivery Issue

Post by sotam2022 »

Hi Jerry,

We only have the Authentication under the Email Section. I'm not sure if this is related to our mail server's WHM version. We don't have the Email Deliverability. I also tried enabling it under the feature list in WHM but it's not there. Currently we have WHM 11.50.0 running in our server.

Best
User avatar
admin
Site Admin
Posts: 13
Joined: March 7th, 2022, 1:09 am

Re: Mail Delivery Issue

Post by admin »

Hello Rodney,

Your WHM version is very old.
(Latest WHM LTS release highly recommended)
That's why Email Deliverability in WHM’s Feature Manager interface not available with your whm version..

Please send me your
DKIM Record,
SPF Record,
Reverse DNS (PTR) Record
and DMARC Record.

to figure out your mail delivery settings.
Post Reply